Can't get into chat?

EyelinerAndCappuccino · 02-02-2008, 02:28 AM

For some reason, Both in IE and firefox when I try to get the new chat to come up all I see is a black or blue box(Black in IE, Blue in Firefox) Anyone know why this is happening?

Snow White. · 02-02-2008, 10:51 AM

Have a click of this: http://www.recoveryourlife.com/forum/chat.php, any help?

confuzzled · 02-02-2008, 12:58 PM

I'm spamming all the chat threads bcause i want to see this new chat =( but yus i'm having the black screen too. Rather annoying =(

02-02-2008, 01:16 PM

Aimee, that works, but when yu click on the link to get into chat from there, it doesn't work.

Harley · 02-02-2008, 02:11 PM

I have emailed the people guys but it is the weekend so don't get your hopes up of an early reply from them - although they are normally very quick.

So hopefully I should have a solution to you very soon.

It would actually be really handy if you could give me any info you guys have on your computers / browsers etc - let me know via PM and I will chuck you a link to another isntance of this chat and that will help us work out why it's doing this.

Don't worry - you'll be in soon!

Harley

annihilate_me · 02-02-2008, 05:24 PM

By any chance have any of you updated Java Script? I know I can't get in to the chats and it's because I can't update Java Script.

annihilate_me · 02-02-2008, 05:27 PM

Oh wait. That link worked. lol.

02-02-2008, 07:28 PM

The link to chat in the navigation bar doesn't work for me.

confuzzled · 02-02-2008, 07:31 PM

I've just tried chat again and every time i try to click the top link bar i get this message.... 'PHP has encountered an Access Violation at 0238B886' i have to refresh the page about 2/3 times to get the 'enter here' page and then all's i get in the pop up is a black page. =(

02-02-2008, 07:51 PM

If I use Aimee's link, i get a 'HTTP 500 Internal Server Error'. Refresh it & get the enter chat page, then from tehre its still a blue box.

privileged-outcast · 02-02-2008, 11:54 PM

i never had a problem till i saw this thread. nooow all of a sudden chat has decided to be temperamental. *is not impressed*

[i encounted the http 500 etc etc problem]

im using internet explorer 7 [the one with the tabs].

take care
x

all-hope.lost-forever · 03-02-2008, 01:34 AM

Im getting the same thing now! was just in chat then a message came up saying i got disconected then HTTP 500 Internal Server Error came up!

Flip · 03-02-2008, 02:25 AM

i don't even get that message i just click enter chat and a new window opens and its just blue then my computer lags for a bit then all my web pages close :S

Void_Walker · 03-02-2008, 04:47 PM

check that what chat is on *cant work it out* java flash ect is fully updated aswell

Emmer · 03-02-2008, 05:25 PM

It tells me authentication failed

Sans Peur · 03-02-2008, 05:51 PM

Quote:

Originally Posted by ~ Apple ~

It tells me authentication failed

If you click from the link from the forums again it should work. refreshing the actual chat screen doesnt fix that issue.i get it a lot :(

*Fading_existence* · 03-02-2008, 06:13 PM

i just get error on page when i get to click to enter in the bar at the bottom and im using internet explora 7

Harley · 03-02-2008, 06:35 PM

Ok, this thread has actually been really helpful in working out why chat has been failing to load entirely for some people.

This isnt a solution for everyone - but more about that in a second.

If your username has any funny characters in it, chat is seemingly not liking it. Apostrpohies, tilde symbols (~ etc) and things like that might well be causing the issue.

If chat is failing to work and never has, and you have any other characters in your name then that is going to be why.

Java and Javascript both need to be working properly on your machines for chat to work too - I have emailed the company about these blank screens and I will post back as soon as I have a clue!

The server errors we know about, and we are doing work this evening to try and sort that out.

There is a new Request New Username feature in your control panels, underneath where you press edit profile and edit options etc.

If you have a name that isnt working with chat, request a new one (remove the ~'s etc) and we can then change them back in a few days time once I have got them to fix chat to work with these characters.

Again, please keep me posted on how things go. Any server errors etc do post as the times are really handy.

Do also bear in mind this evening RYL might go a bit funny as we have to lift the hood ;)

Harley

03-02-2008, 07:38 PM

Awhhhwhhhaat. I like my name *cries*.
i'll just have to do without chat for a few days.

privileged-outcast · 03-02-2008, 10:08 PM

i think mines working. well it worked last night.

thank you Harley for being so prompt and efficient. *offers cookie*

*does a funky dance becuase she doesn't have to change name*