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Old 19-04-2014, 12:24 AM   #1
panda bruv
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Authentication failed.

It appears that the chat is broken for some users. It recently just stopped working. Whenever I click on the join chat link I get a loading screen like normal then it times out and I get an "Authentication Failed" message. I do not personally know any admins, but I would hope that someone of some sort of power could see this and attempt to fix it.



*Insert something creative here*


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Old 19-04-2014, 12:40 AM   #2
talaiporia
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Eight of the ten most recent threads in here are about chat already, including this issue. :p Even though there's a sticky at the top of the page about chat.

It means we're repeating a lot of the same advice...

* Are you using a fresh link - not refreshing or using a bookmark?
* What browser are you using?
* Have you tried a different browser?
* Have you tried a different computer?
* Is any of these helped, have you tried cleaning out your cookies?



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 19-04-2014, 12:46 AM   #3
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A complete guide to chat. - written by Tiff, at the top of this board.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 19-04-2014, 12:55 AM   #4
LionCondemned
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for some reason chat doenst allow people in between 12 and 1am...




I'm only Human.


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Old 19-04-2014, 12:56 AM   #5
talaiporia
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Oh yeah, that too. It's new; it's connected to the clocks changing.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 19-04-2014, 01:52 AM   #6
panda bruv
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oh, umm. When I typed in the topic only two came up and were from more than 2 years ago. So I figured that it wasn't there. It should work because it has worked on this computer before under the exact same conditions.



*Insert something creative here*


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Old 19-04-2014, 01:58 AM   #7
talaiporia
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This problem has now been fixed by changing browsers so if anyone else has the same problem I advice they change browser.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 19-04-2014, 08:02 PM   #8
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Quote:
Originally Posted by talaiporia View Post
This problem has now been fixed by changing browsers so if anyone else has the same problem I advice they change browser.
yea that doesnt work...

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Old 19-04-2014, 09:40 PM   #9
talaiporia
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What happens when you open chat? Feel free to PM me and I'll see if I can help.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 20-04-2014, 01:00 AM   #10
Liar.
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There are only so msny browers you can use. Doesnt work in my mozilla, safari, IE or, now, puffin.

Its a chat problem, not a browser problem.




Close your eyes so you don't feel them,
they don't need to see you cry....


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Old 20-04-2014, 01:13 AM   #11
talaiporia
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^ I see your chat is fixed now. :)

It's not a chat problem for 99% of users. I suspect it's a computer problem if changing browsers didn't help.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 20-04-2014, 01:21 AM   #12
Greyscale
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So the 12-1am GMT thing not allowing people in is fixed now? What browser does it work in? Or do you mean just general chat not letting people in?

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Old 20-04-2014, 01:25 AM   #13
talaiporia
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No, it's not. It must be connect to BST because it's been since then, nobody can join between midnight and 1am.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 20-04-2014, 01:48 AM   #14
DarknessWithin
 
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Quote:
Originally Posted by Liar. View Post
There are only so msny browers you can use. Doesnt work in my mozilla, safari, IE or, now, puffin.

Its a chat problem, not a browser problem.
that is what i believe too because nobody i have talked with has figured out the issue... so i guess people like ME get nothing while everyone else gets what they want... love this pathetic world we live in

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Old 20-04-2014, 01:52 AM   #15
talaiporia
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That poster uses chat and is in chat now.

You are the only person I'm aware of right now who's chat has not been fixed yet.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 20-04-2014, 02:09 AM   #16
Snow White.
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KeepItSimple please try and understand the mods and members don't control the actual physical chat system. All they can do is suggest fixes that have worked for others and it is very difficult to help remotely when it keeps persisting.

I also think you'll find you'll get more help for your issue if you focus on the problem. It is not a personal slight that it doesn't work. I'm sorry you have such a negative view about the world now. I hope you can see sometimes things don't work, it doesn't have to be personal (especially with technology).

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Old 21-04-2014, 12:17 AM   #17
lau_83
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I'm still having trouble. I can't get in now.

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Old 21-04-2014, 01:22 AM   #18
talaiporia
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Because it's between midnight and 1am - you should be able to get in now.



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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Old 21-04-2014, 08:19 AM   #19
lau_83
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Do we know if this issue is being resolved? I know there's not a lot the mods can do personally (and I'm not getting at you guys) but surely someone...somewhere can sort it?

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Old 21-04-2014, 11:21 PM   #20
talaiporia
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I guess it'll be resolved in the Autumn when we switch the clocks back. :p

I imagine it's to do with a difference in time between RYL and Chat by an hour, which technially makes them different days, which triggers and authentication fail (like then you refresh the URL after midnight normally).



It doesn't matter where you come from; it matters where you go.
No-one gets remembered for the things they didn't do.
We won't all be here this time next year,
so while you can take a picture of us.
We're definitely going to hell,
but we'll have all the best stories to tell.


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