chats not opening

finding.my.wings · 15-05-2009, 09:30 AM

hi, i cannot access chat- all i get is the blue screen and nothing else. can anyone tell me what to do or how to fix this?

OutOfTheWoods11 · 15-05-2009, 11:40 AM

There are three threads on this page about the same issue, so I hope that you can find a resolution there.

Try and have a quick look through the first page just to make sure that the issue is not wide spread

Hope its up and running ASAP!

finding.my.wings · 15-05-2009, 11:58 AM

ive had a look at the other threads and there were comments saying it was up and running but i still cannot get past the blue screen thing :(

OutOfTheWoods11 · 15-05-2009, 12:01 PM

Hmm... have you cleared your cookies? (Tools>Internet options> Clear cookies [will also delete your saved passwords e.t.c])???

Has chat always worked in the past?

Duffer44 · 15-05-2009, 12:02 PM

It could be to do with your browser what you using?

try deleting your cookies and try again

user_name · 15-05-2009, 02:32 PM

This is happening to me too so it is not just a problem that you are having.

When it happened before I just had to wait it out. Good luck though.

finding.my.wings · 15-05-2009, 02:43 PM

thanks username- how long did you have to wait it out?

Mirabelle · 15-05-2009, 04:48 PM

It's happening to me right now. I updated flash player the other day so I don't know if that's related.
Right obnoxious.

finding.my.wings · 15-05-2009, 11:53 PM

i was thinking that maybe it was flashplayer but how do i update it?

Duffer44 · 15-05-2009, 11:57 PM

go to the flash website search it in google

finding.my.wings · 16-05-2009, 12:07 AM

lol, i have done that and reinstalled it but i still cannot get into chat :(

Duffer44 · 16-05-2009, 12:24 AM

Have you tried using another browser to see if it works on them?

finding.my.wings · 16-05-2009, 12:54 AM

another browser- sorry i have technological inabilities. what do you mean and how woould i do it?

Duffer44 · 16-05-2009, 12:57 AM

a browser is what you use to surf the web so

Internet explorer
firefox
safari

to name some of the main ones to try a different one the chances are you will have to download another one google can help with that

finding.my.wings · 16-05-2009, 03:31 AM

im so confused. i installed firefox and everything but im still getting the blue screen for chat? what am i supposed to do?

Mirabelle · 17-05-2009, 10:32 AM

I have the same problem... get the blue screen on all browser, have updated flash player, TESTED that I actually have a working flash player.

nothing.
it's also very odd because both you and I are frequent chat users . I've never had problems with chat before.

Asystole · 17-05-2009, 03:25 PM

Another victim here :)

I've cleared cookies, flash is up to date, and my noscript is set to allow all pages relating to RYL.

Also tested it in Internet Explorer, and I get the same thing, blue screen, with the exception of a white box at the bottom left.

Duffer44 · 17-05-2009, 03:32 PM

Ok i think your going to have to PM James as it looks like the issue is with the chat software.

Mirabelle · 17-05-2009, 05:30 PM

I don't use IE...

Mirabelle · 17-05-2009, 05:43 PM

Thought I'd update you guys.
I just PM'ed James, hoping for a fast response. He's pretty much the master of all technical problems around RYL so he might know what's up with all of this. I'll keep you updated if I get an answer