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Old 02-04-2008, 04:10 PM   #1
James
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Join Date: Oct 2004
Location: Suffolk, UK
Serious Issues with RYL (includes an update on missing threads)

Hi Everyone,

I'm very sorry for the RYL downtime since just after 2pm this afternoon. We experienced yet another power failure to our equipment in the London datacenter at 2:08pm - because of the unexpected shutdown our database sustained damage. Despite the subsequent automatic equipment restart, this left RYL in a damaged state.

I was away with a client this afternoon and left my appointment to rush back and get this fixed ASAP - it all takes time though, so I am sorry that you should have been without RYL for so long.

This is now the third power related incident in a single month and I am now looking for some VERY good answers from our colocation company concerning the exact cause. This level of service is of course, completely unacceptable.

Thank you all for your patience, and I will post back to this thread as and when I have further information.


James

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Old 02-04-2008, 04:11 PM   #2
klo_flo
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Not your fault James, thank you for getting to it so quickly =)

Chloe x



We don't get given patience but the opportunity to be patient.
Courage isn't handed to us, but we are given opportunities to be courageous.


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Old 02-04-2008, 04:11 PM   #3
Bleeding Angel
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Thanks for letting us know.





"Its not how long a star shines, what is remembered is the brightness of the light"


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Old 02-04-2008, 04:12 PM   #4
sparkle.
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thanks James

x




Happy girls are the prettiest girls






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Old 02-04-2008, 04:14 PM   #5
SomedayLeila
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thank you =]



...she stands hard as a stone, in a world she can't rise above...concrete angel

Laura is my big sister~Abbey's my sister~Miste's my fishbowl~Chrissy's my mummy~Daisy is my twin sister~Katy is my purple heart-shaped smiley face
~Zeddy's my invisible protector~Ruth's my auntie~Ollie's my little brother~Kate's my guitar lullaby~Caz is my box of hugs~Kate & Chloe are my sisters


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Old 02-04-2008, 04:14 PM   #6
forever_broken
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Thanks for getting back here so quickly to sort it out. That's dedication right there! =]

Chelsea xx



My RYL Family: xXx_Dying2BePerfect_xXx is my adoptive mum. CrimsonTears and Field Of Paper Flowers are my big sisters; Void_Walker is my big brother, poison is my little brother, Cakey is my aunt, ickle-baybee-stacey and miss understud are my daughters.


.....I'm smiling like there is nothing wrong. I'm talking like everything's perfect. I'm acting like it's all just a dream. And pretending he's not hurting me....

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Old 02-04-2008, 04:14 PM   #7
Tears and Rain
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Bless you for leaving your appt mate !
Thanx for getting it back up so quickly.

Theere was a sudden influx to chat at the time so s'alrite. Haha.



"Be nice. Think happy thoughts. Champion silver linings. Love all things (not just cute things like babies and kittens) & when you do love - love like they do in power ballads (you know like on a cliff with the wind in your hair and your eyes shut, knowing you'll never know love like this). Watch out for dog poo. Smile at people - even grumpy ones. Remember anything is possible & whatever you do always try to look on the bright side."

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Old 02-04-2008, 04:21 PM   #8
over and out
 
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THANK YOU!!!
james your the greatest for getting it up so quickly and for being so committed






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Old 02-04-2008, 04:57 PM   #9
all-hope.lost-forever
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Thank you for letting us know :)








Feel free to PM me anytime!


R.I.P Spencer <3 - I'll miss you!

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Old 02-04-2008, 04:58 PM   #10
Caru y Nos
 
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Thankyou!! :D



Dead to the world. Alive for the journey


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Old 02-04-2008, 04:59 PM   #11
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Thanks for the update.

I missed missing RYL this afternoon because I was in therapy!

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Old 02-04-2008, 05:00 PM   #12
Kame
 
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Thanks James, I wondered what was going on. Just one question, is this the reason rant threads are disappearing? =/



You can't lose hope when it's hopeless.
You gotta hope more,
then put your fingers in your ears and go,
"Blah blah blah blah!"


I miss you Pip ♥


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Old 02-04-2008, 05:00 PM   #13
Puppet Strings
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Thanks a lot, James. :)

You're ace, and I do hope that you get those very good answers!

Don't work too hard now! x



I see it in your eyes
You'll be alright

.
:heart:


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Old 02-04-2008, 05:01 PM   #14
x-dying-inside-x
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thanks james your the best.
i thought it had gone down again.



" my precious, precious child, I love you and I would never, never leave you during your times of trials and suffering. When you see only one set of footprints it was then that I carried you" you were carried out of are lifes into the next and when its my time to leave this life I know i will be carried into the next life with you.
I wish i had my world complete again.
'Can we protend that airplanes in the night sky are like shooting stars, i could really use a wish right now' BoB

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Old 02-04-2008, 05:15 PM   #15
James
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Thanks everyone :) Lanny, to answer your question, no at this stage we have no reason to believe R&V threads not linking from people's profiles is caused by any database problem. This is likely a forum permission issue, which we are currently investigating.

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Old 02-04-2008, 05:18 PM   #16
Kame
 
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Okey dokey, thank you ^_^



You can't lose hope when it's hopeless.
You gotta hope more,
then put your fingers in your ears and go,
"Blah blah blah blah!"


I miss you Pip ♥


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Old 02-04-2008, 07:26 PM   #17
lydia.
 
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Cheers :)

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Old 02-04-2008, 07:36 PM   #18
BeautyFiend
 
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I don't suppose the Rainbow Room disappearing has anything to do with the issues?





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Old 02-04-2008, 07:48 PM   #19
abcdefgpie
 
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Thank you



For what it's worth it was worth all the while. I hope you had the time of your life...

I can see you're sad, even when you smile, even when you laugh; I can see it in your eyes, deep inside you want to cry

~ ddoouubbllee lleetttteerr tthhrreeaaddeerr
~ honourary emma
~ honourary katY [Kat*Y* with a *Y* Club]

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Old 02-04-2008, 09:03 PM   #20
Mandimoo
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awww James you're a sweetie. mand x



Mand, South Wales, Full-time working, single mother to 2 scarily independent girls.
I AM A PROUD PLUMERIA SISTER

Mand x

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