I would say..
sometimes reminding them of their attitude, that's it's rude or inappropriate, in the sense that "what have I done to you?"
Asking them why are they being like that to you, what did I say or do, so they I can avoid doing it again. I find it the best way for someone being negative to question if you've done anything worthy of their rudeness, or if it's something in themselves, and either way it gives you something to work with.
and take on what entropy said, be patient and keep trying and try do something nice.
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