Browsers not loading RYL

happywondering · 28-12-2013, 08:42 PM

So, RYL will not load on Firefox, IE or Chrome, unless I use a proxy.

So wtf is up with that?

Also, I add, it is not a problem with my pc/internet connection etc. I checked.

talaiporia · 28-12-2013, 08:45 PM

I found it has been super slow since the new LH, so I deleted cookies and now it's fine. Might just be me playing with all the buttons though!

not_so_insig · 28-12-2013, 08:45 PM

I dont know either, but it loads on my mobile. I am also using a proxy - thought it was my ISP blocking it.

talaiporia · 28-12-2013, 08:46 PM

(It was fast incognito, hence me deciding to try deleting cookies).

happywondering · 28-12-2013, 08:51 PM

Deleted the cookies. Though it doesn't make sense why it didn't work on IE because I have never used RYL through IE.

James · 28-12-2013, 08:51 PM

Hi happywondering,

Please can you post your current IP address (without the proxy) - you can find this by doing a Google search for "what's my IP address"?

Many thanks,
James

not_so_insig · 28-12-2013, 09:02 PM

I have tried the above and still no luck, James. My IP address is 83.67.20.76

happywondering · 28-12-2013, 09:07 PM

I just sent you a PM James.

82.30.199.235

Greyscale · 28-12-2013, 09:13 PM

Mine is not refusing to load completely, however it sometimes doesn't fully load and it has been very slow to post replies. I deleted cookies last night and that seemed to help for a while but now it's gone back to being terrible. Note - I have been waiting for this to post since 3:11pm EST.

Shoshana Rochel · 28-12-2013, 09:15 PM

Laura, I've been having trouble posting the past couple days too... it takes quite a while for my replies to post...

Greyscale · 28-12-2013, 09:18 PM

Yeah, actually that was like the fourth time I tried replying to this thread, I had been trying since 2.58 pm EST and that was the only one to finally post!

not_so_insig · 28-12-2013, 09:21 PM

I had trouble with it taking ages to post before too, but at least it loaded before - which it doesnt now.

talaiporia · 28-12-2013, 09:27 PM

Same, but much better since deleting cookies. Might be a coincidence!

not_so_insig · 28-12-2013, 09:31 PM

I have deleted my cookies -made no difference to me.

FranticMind · 28-12-2013, 09:32 PM

hi james, i am having the same problem, my ip adress is: 90.217.174.152

James · 28-12-2013, 09:34 PM

Hi insignificant_one,

This should be fixed now. I've written an explanation in the other thread about this but it looks like an issue related to the recent LiveHelp upgrade. I'm very sorry for the difficulties and you should be okay now.

This doesn't really explain the issue some people are having with posting however, I can't see any obvious cause for this on our side at present.

Best,
James

not_so_insig · 28-12-2013, 09:35 PM

Thanks for that James. I did just read and hopefully you can solve it soon!

James · 28-12-2013, 09:37 PM

Hi FranticMind, thanks for the IP, this is fixed for you now too.

Shoshana Rochel · 28-12-2013, 09:45 PM

So then is there nothing that can be done to fix the posting issue?

Greyscale · 28-12-2013, 09:50 PM

I am pretty sure it's nothing to do with my computer or internet - I am on other forums and I'm not encountering the same issues with loading and posting on any of them.. the images break and it takes a long time to load, and obviously the posting issues. Hopefully whatever it is sorts itself out soon, it's very frustrating to have to try to post something for about 15 minutes before it finally succeeds. This has only been an issue for the last couple of days, before then it was fine..