I just got a 500 sever error for about a minute. Did this happen to anyone else?
Then wear the gold hat, if that will move her;
If you can bounce high, bounce for her too,
Till she cry "Lover, gold-hatted, high-bouncing lover,
I must have you!"
Thomas Parke D’Invilliers
yep - this is twice I've noticed that error .... but the first time I noticed it happen it lasted for alot longer than this time did. (I couldnt get onto RYL for at least 10 minutes the first time ... but this time it seems to only last for a couple of minuties).
I've reported these internal errors to Harley on both occasions.
Then wear the gold hat, if that will move her;
If you can bounce high, bounce for her too,
Till she cry "Lover, gold-hatted, high-bouncing lover,
I must have you!"
Thomas Parke D’Invilliers
oh non-believer, please believe me.
is there honestly nothing in this world
that keeps you living & breathing?
you're a ghost in your own
goddamn city.
I am aware of this problem, we've been seeing it intermittently since RYL was moved to new servers earlier on this year. In short, it seems to most likely be caused by a bug in the PHP framework the web server runs although there are so many variables it's hard to be sure of the precise cause despite hours of diagnostic work on my part. There is also the possibility that it is caused by a bug in RYL's code or another system such as Live Help. It occurs very rarely however so tracking down the precise cause is proving exceptionally difficult.
Since we serve so many pages per second, if PHP crashes too often within a short space of time, the server performs something called 'rapid fail protection'. This basically means that all web requests are immediately denied with a 500 error code for a certain period of time until the application pools which serve the RYL website recover - this protects the web server from excessive load caused by failing web requests. This also explains why, on the rare occasion RYL misbehaves, you'll see a lot of 500 errors during this time.
I am working on upgrading the web server to PHP 5.3.0 this afternoon and this may improve the situation (assuming PHP crashes are in fact the cause). If you notice RYL dropping offline intermittently over the next few hours, don't be concerned, this will simply be a side effect of the work I am undertaking.
As usual I'll keep you all posted on further developments and I'll continue to monitor this situation closely.
Then wear the gold hat, if that will move her;
If you can bounce high, bounce for her too,
Till she cry "Lover, gold-hatted, high-bouncing lover,
I must have you!"
Thomas Parke D’Invilliers
I'm working on switching the PHP versions for RYL at present and so you may see a few more of these during the transition. I'll post back to this thread once the work in completed.
Sorry for the slight disruption to the website earlier on this evening everyone. This is just a quick update to let you know that, after many technical hurdles, RYL is now running on the newest 5.3.0 PHP build. I am hoping *VERY* much that this resolves our 500 errors but only time can tell.
Hopefully there will be no other weirdnesses or other issues, but please post any feedback on this issue back to this thread.
Then wear the gold hat, if that will move her;
If you can bounce high, bounce for her too,
Till she cry "Lover, gold-hatted, high-bouncing lover,
I must have you!"
Thomas Parke D’Invilliers
“Never lose faith in yourself,
and never lose hope;
remember, even when this world throws its worst and then turns its back,
there is still always hope.”
