live help?

[perfection is a flaw]

ok i realise that this must sound totally retarded but how does live help work? i left an offline message on friday night/saturday morning and i dunno i still havent heard anything =/
i can see theyre not online now, but how exactly does it work?

[Stellata]

Could you pm me with your email addy and we'll look into it. The email box was cleared yesterday and again this morning, so I should also check your spam folder in case the reply's gone into there by mistake.

When online, Live Help is pretty similar to MSN. You talk one to one with a supporter. When it's offline, you get a choice of emailing us. That's what you sent, and your message should have reached our email box and been replied to.

I hope that helps some. :)

[random.swirls]

Live help is manned by a team of supporters all ryl members. The offline messages will be replied to as soon as a supporter gets to it and I can find out what has happened to yours in a minute or two. One thing to note though is that it may end up going into your junk mail so please check this after emailing the supporters.

When no supporters are online/ available to be on live help the status is set as offline. When it is busy it tends to mean that the supporters are unable to take calls due to the numbers of callers calling at present

hope this helps

[perfection is a flaw]

yea that helped thankyou both

[random.swirls]

I hope you found it :)

[Rex_Mundi]

i tried asking a simple straightforward question in livehelp and the supporter closed the session without answering . i tried again thinking it was maybe in error but it happened again. arrgh !

[Stellata]

Sometimes it has technical problems, which we are working on. James is on the case! :)

You can always email the Supporters at support@recoveryourlife.com or you can follow the Supporters link in my sig. :)

[one_step_closer]

Appologies to all the people who have not received the support that they deserve. Please be aware that when it says that the supporter has closed the session they probably haven't. No one would close the session without a good reason and without letting you know first.