Having a bit of difficulty reading all the posts today, but maybe you should train the team of mediators in conflict resolution- or get persons with that background to assist you in setting up the protocol. My experience in chat has been varied. Sometimes I go on needing to talk and most if not seemingly everyone is engaged in banal first name basis talk. I don't use it a lot but some people do- and I can imagine they might misconstrue that no one cares- when different people just cope differently. I have had misunderstandings with colleagues when I am unwell on other social media forums, so I think that teaching appropriate coping skills in conflict is important. Chat is under utilised in my opinion- so I think this is a great initiative. However, I think that you should get a resource support person for the mediators, because they may get triggered or take things personally themselves (transference and countertransference) and even suffer burnout.
~Happy tomatoes together we will be~
You say toe- may- toe, I say toe- mah- toe:
Let's call the whole thing- red
“It’s time to lead the third revolution, which is not to say we want to be at the top of the world, but to say we want to change the world. Because the way the world has been designed by men is not working. It’s not working for women, it’s not working for men,
it’s not working for polar bears.” Arianna Huffington 2014
purpose is to try help members clear up any miscommunications that led to issues, some kind of agreement (even to agree to disagree and avoid certain topics with each other if that's the case), help keep a situation between members from building up over days or weeks until it blows up causing much more conflict and possibly involving other members, etc. Often times some of the arguments/conflicts that arise are due to miscommunication or misunderstanding something, other times over simple things that add up over time to become big things etc. We want to help resolve things early on, before they become huge issues that affect many more people
I dont feel like people need training, we won't actually be getting involved other than to guide people on whos turn it is to speak and to enforce the rules, I don't think there is much conflict that is serious enough to warrant a training programme, we just want to open the lines of communication between people who may be frightened to confront the other person etc.
There are times to stay put, and what you want will come to you.
But there are times to go out into the world and find such a thing for yourself.
I aint no abacus but you can count on me.
If anyone has an issue with a decision with the moderators they can either email the chat mods, PM me if its about another chat mod or contact Harley if it is an issue with me.
Mediation sessions are not going to be so members can talk to moderators about the decisions we make. We already have a channel for doing this and the mediation sessions are for member to member conflict resolution.
Members will not get to choose which moderator is present, we have a small number of moderators and it is unfair to single out certain people to be mediators, the chat mods are taking on this job as extra to their modding work and I don't want any of them to feel under pressure to mediate certain members.
As well as that there is no need for certain moderators to mediate because the moderators arent there to be involved in the discussion, we are there to make it run smoothly.
There are times to stay put, and what you want will come to you.
But there are times to go out into the world and find such a thing for yourself.
I aint no abacus but you can count on me.
With regards to training, there is a lot of good information that is quite concise on what mediation is and how to facilitate it. It mostly revolves around work situations, but the actual practice remains the same for the most part.
Sounds like a great idea, just one thing that you should bear in mind (coming from personal experience!), is that if the situation involves personal feelings and perceptions, mediation probably won't help. It comes down to a he-said-she-said situation (which may be helped by logs), but the intention and the meaning behind can be tricky to pin down. It's also very difficult to prevent the people involved becoming defensive (which is only human), so as to keep the situation on a positive slant. Something to bear in mind.
I'm just giving this a bump as it has been a while and I think there has been some interest in resolving conflicts recently, so just reminding people that this service is available!x
There are times to stay put, and what you want will come to you.
But there are times to go out into the world and find such a thing for yourself.
I aint no abacus but you can count on me.
You can either PM me/another chat mod or you can email us at chatmods@recoveryourlife.com or use the 'contact us' button.
There are times to stay put, and what you want will come to you.
But there are times to go out into the world and find such a thing for yourself.
I aint no abacus but you can count on me.
Yes they are, feel free to email the chat mods/PM one of us and we will set it up if the other person/people are willing :)
There are times to stay put, and what you want will come to you.
But there are times to go out into the world and find such a thing for yourself.
I aint no abacus but you can count on me.
