no tabs on the tab bar

[Patch.]

Yep, strange question, but on the tab bar, there are no tabs - for example, forums, chat, etc. It's just a blank blue bar. Is it just my computer being a d*ck or is this happening for others?

Cheers!

[talaiporia]

It's everyone. I think it will be back in a bit, there are some improvments being made at the moment.

[Patch.]

Ah, thanks for clarifying :)

[James]

Hi Patch,

We have tonight enabled a system called CloudFlare which is essentially a very advanced 'firewall' which sits between the RYL servers and the rest of the internet. Its primary functions are to improve performance by serving static assets for RYL from servers which are geographically close to visitors and also to further protect the website from malicious botnets and other nasties on the internet.

This shouldn't cause issues for most visitors to RYL but it's possible something is up here. Please could you try clearing your browser cache and/or try with a different browser and let me know how you get on? The issue may resolve in the next hour or two but if it persists, please post back to this thread.

Is anyone else experiencing this issue and if so, could someone please attach a screen shot?

Best,
James

[Pencils]

Same for me:

http://i43.tinypic.com/2ujk3dy.jpg

[Patch.]

Hi James, thanks for explaining that :)
I have cleared my cache and changed my browser as you asked and I now see all tabs.

Thanks!

[Patch.]

And now they're away again!

[Greyscale]

Mine just disappeared, too. I'll give it a couple hours before becoming worried, though.

[James]

Hi Patch,

Thanks for the screenshot. There does appear to be an issue here but I don't think it has anything to do with CloudFlare actually. I think the issue is more likely something to do with the changes made last night to accommodate the new version of LiveHelp.

I'm going to need to ask Harley to investigate this. He's out at present but hopefully he'll be able to take a look when he's back in the next hour or so.

Really sorry for the issues and hopefully we'll have these fixed soon.

James

[James]

On second thoughts, it does look like there may be a CloudFlare issue here - further investigation needed I think and I'll update this thread when I know more.

CF disabled though for now to get the tabs back whilst we investigate.

Best,
James

[Patch.]

Thanks again for all of your hard work here James :)

No need to rush :)

[Patent Pending]

Oh good, I thought it was just me :)

[Cacoethes]

Mine disappeared for a while but returned on their own!

Thanks James for all the work you do here!
We really, really do appreciate it! :D

[talaiporia]

James has spent the best part of yesterday and today fixing Live Help - I think he deserves a round of applause for all the work that goes in behind the scenes!

[Patch.]

*lots of applause and cchocolate* :)

[Unbreakable.]

*standing ovations*

Great job, James :)
It's good to know RYL keeps being improved and it's fanatastic you and Harley put so much work into it.

[Tig]

Thank you James and co for all your hard work :)

[Harley]

Any updates on this guys, is it still happening for some people?

Pretty confident it's not the live help upgrades yesterday that have done this - but I will try to reproduce it and see what it is causing it...

[talaiporia]

I think its fixed. :) Thank you guys so much for everything you've done over the last few days.

[Harley]

good good!

Thank YOU for everything you've done for goodness knows how long! ;)

[James]

Hi Everyone,

Just to let you know that we're going to try re-enabling CloudFlare for RYL in the next few minutes. We believe the previous issues with the tabs at the top of the site may have been caused by the faulty Javascript in the new LiveHelp. Since this bug was fixed a few days ago I thought it would be worth us having another go at getting CloudFlare live.

I'll be keeping a close eye on things but please do post in this thread if you see the tabs missing again.

Best,
James

[James]

Update:

There still appears to be the same issue so we have disabled CloudFlare again. Please close your browser windows and clear your web cache if you lost the tab bar again.

Sorry again for any difficulties caused.

Best,
James