I don't have PTSD but I think you'd need to ask her what she finds helpful or not. Especially when she's not in the moment or in crisis, maybe she can work on figuring out what she would like for you or someone else to do if she is panicking or having a flashback.
I am non verbal a lot (not due to PTSD) so I find having a way to communicate via typing or writing very helpful. Again not because of PTSD but if I am really struggling I find simple things easier to respond to, such as yes/no or very basic questions. So if she's in the moment, you could ask something like, would you like a blanket, or would you like a cup of tea, or the lights off, etc., versus asking something like, "how can I help?" and hopefully if those are things that are pre-planned, that would be even better.
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