We are working on getting Live Help online as frequently as possible, but while the system is new and people are getting used to it, and so everyone can expect it to be online more and more as time passes (to a much hoped for 'near 24/7')
However do not underestimate the email support. Of course it is nice to have the live one on one chat thing - but emails are replied to impressively quickly and I am constantly amazed at the huge effort that is put into every single reply by the team.
If LH is offline drop them an email - not all Supporters do LH operating and so it is quite possible you will get an email back before you know it!
Harley
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