Thanks Dan, really glad it's working for you :) In case it helps and depending on your firewall, you can maintain best security by only allowing traffic in on port 443 if it originates from 83.223.115.12 (the IP of our chat server). You may have done that already though, in which case please ignore!
Ruth I'm afraid there isn't anything I can do help if it's a college machine and you have no control over it. Without being able to identify exactly what security software the machine is running we cannot make any headway I'm afraid.
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