RYL Forums - View Single Post - Important progress with RYL chat tech issues

James · 25-02-2008, 12:13 PM

Hi Kate,

Thanks for the feedback and sorry to hear that you're still having difficulties with chat. It's a strange one as normally the Auth Failed error is caused by special characters in someone's username, which you don't have.

Perhaps try clearing all your temporary internet files and see if that helps? If not, feel free to PM me, and I could arrange a remote desktop session at a time convenient to you to see if I can sort it for you :)

25-02-2008, 12:13 PM	#27
James RYL Systems Administrator RYL Sponsor Join Date: Oct 2004 Location: Suffolk, UK	Hi Kate, Thanks for the feedback and sorry to hear that you're still having difficulties with chat. It's a strange one as normally the Auth Failed error is caused by special characters in someone's username, which you don't have. Perhaps try clearing all your temporary internet files and see if that helps? If not, feel free to PM me, and I could arrange a remote desktop session at a time convenient to you to see if I can sort it for you :)