It depends on what you are quoting. If you are only quoting a short section of a poem, say two lines then using the / is correct. If you are quoting a larger section, of more than two lines then you need to space it out as a poem and use the " ", or centre it on the page away from the main paragraph of your text (one line space either side is typical) . However, if you are quoting text from a play such as Romeo and Juliet or Othello, then " " is fine to use alone.
Hope this helps.
Roiben
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