Hey Mark PALS is the Patient Advice and Liaison Service, there is none in our areas, I'm not sure if there is any in Wales at all, I don't think there is, their like an advocacy and legal service for NHS patients, so I think our nearest equivalent would be an advocate like Kirstie Morgan, whom you've already contacted, or a solicitor at a free legal advice service, like the Brecon Advice Centre, although they won't have as much knowledge of Patients rights as PALS, it's a shame they don't exist here, there is always the option of contacting the General Medical Council and making a complaint :)
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