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James · 28-12-2013, 09:31 PM

Hi Shoshana,

Thanks very much for the IP, that's been removed from the firewalls now so you should have no more trouble.

Sorry for the difficulties - it looks like something perhaps related to the new Livehelp is causing our firewalls to see a *lot* of active connections from some users and this is resulting in unwanted blocks.

I'm still investigating on our side to see how best we can resolve this.

Best regards,
James

28-12-2013, 09:31 PM	#8
James RYL Systems Administrator RYL Sponsor Join Date: Oct 2004 Location: Suffolk, UK	Hi Shoshana, Thanks very much for the IP, that's been removed from the firewalls now so you should have no more trouble. Sorry for the difficulties - it looks like something perhaps related to the new Livehelp is causing our firewalls to see a lot of active connections from some users and this is resulting in unwanted blocks. I'm still investigating on our side to see how best we can resolve this. Best regards, James Last edited by James : 28-12-2013 at 09:38 PM.