Thankyou all! My shift went well, i just observed today, but got to listen in on some real calls which was interesting :)
lie-low and Tessar, the training's definitely eye opening. It's tough at times, especially in skills practise (you sit in a room with several people and pretend to answer the phone like you would as a Samaritan). Also, you have to be prepared to get sexual calls, because they happen quite a lot! Just on my shift alone today, we had 3!
You definitely need to be in control of your emotions too, and be strong willed or you'll get drawn into calls and it's upsetting at the best of times when you receive active suicide calls.
But everyone's really lovely, really supportive of each other and it's an experience and a half! :)
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