RYL Forums - View Single Post - Listening to Complainers Is Bad for Your Brain

Stellata · 30-01-2013, 06:19 PM

Quote:

"Try to get the person who's complaining to take responsibility for a solution," Blake says. "I typically respond to a complaint with, 'What are you going to do about it?'"

I wonder how that would work with narky customers, lol.

30-01-2013, 06:19 PM	#2
Stellata Join Date: Sep 2005 Location: London area	Quote: "Try to get the person who's complaining to take responsibility for a solution," Blake says. "I typically respond to a complaint with, 'What are you going to do about it?'" I wonder how that would work with narky customers, lol.
Stellata Join Date: Sep 2005 Location: London area