When I worked in retail I had a customer who wanted my name and head office details so she could complain about me - but like you I was following company procedure and she didn't like it, and I didn't ever hear any more about it.
You did the right thing and you did your job well so you shouldn't get into trouble for it. I can well understand your getting upset about it though, it can be difficult not to take things personally when customers kick off x
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