When I went to the CMHT where I used to live and was essentially told that they didn't believe me and to 'get over it' and that 'my act wasn't fooling anybody' I went back to my GP who refered me there and he did the formal complaint and wrote a letter to the person who saw me.
So maybe try going that route? Through the person who refered you to the mental health service?
This was a pretty useless reply. I'm sorry.
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