Cliques are going to happen whenever there is a large group of people - it's only natural.
IMO it's hasn't changed THAT much in terms of the cliques etc, because I think that RYL has always had that. & There isn't really anything anyone can do about it.
As for people to replying to only people that they know, I don't think that's the case - yes they are more likely to respond to them first but I don't think it stops them from posting support to another member that they haven't never spoken with before. People reply to things where they feel they have something to contribute, feel as if they have something to say on the matter, or have a suggestion to add to the thread/conversation. I've seen plenty of people offer support to a member they don't know.
So I don't think the cliques affect the support aspect.
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