I once worked for a call centre, doing customer service for a mobile phone company and I talked to some really rude people.
One woman was obviously under suspision of having an affair and her partner tried to make me give him every single number on the call history of the phone, which we actually don't have to do, and as it wasn't his account, I couldn't anyway, and he tried to complain about me for being incompetent!
There was also the guy who called me up to say he'd topped up his phone this morning and the credit was all gone, when I calculated the cost of his calls and texts for the day it came to £10.34, and had mostly been text messages, he point blank refused to admit he'd spent the credit, even when i asked if there was anyone else who could have used his phone, and explained that I had every number he'd text, and some of the numbers were adult text services that cost quite a bit. He hung up on me.
|