Are you using the following link:
http://www.recoveryourlife.com/livehelp/index.php [Also the same as clicking on top of the forums ;)]
Live help isn't currently online, maybe that has something to do with it? Sounds very techie though, I've never heard of cookies being a problem. Keep us updated and if you can't get through, I'm sure we can get James or Harley to come shed some insight.
Alternatively if you cannot get on, and you'd really like to talk, or there are no supporters online - please remember
RYL's Live Chat and emailing the supporters [
support@recoveryourlife.com] are other options.
Edit: Now it is currently online.