I noticed this and I know that I have been guilty of it. When someone is in a complete state and is posting on the support boards I don't think that they will be thinking 'I cannot say that...' and it will just be a natural reaction to say it anyway. It is quite a difficult situation to address, maybe a sticky reminding people that everybody is important and stuff like that or something.
I see your problem and I agree with what you are saying, it does deny other people support even though the original user doesn't see it that way. The only thing is how to address the problem because people feel that they have to apologize for 'wasting thread space'.
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