Thanks everyone :) I think its mostly sorted..they were being generally ignorant AND they didnt speak good english (theyre italian) so it was even harder but ive made the refund to them so im hoping theyll shut the case now..
As for the money paypal took outta my bank without asking...i dunno where it went...when i made the payment it poofed somewhere...
Still annoyed they can take money without my permission tho...
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