I'm going to come right out and say there is no problem with your PM box. It works fine. Staff are often very busy and may not be able to reply to your PM immediately. They may also be offline and not see it, or may need to talk to someone else before replying. They may have read it, and then been called away and forgot to reply. They may not realize that you were expecting a reply if you were just reporting something.
There are many reasons you may not get a reply right away, but it has nothing to do with your PM box, or some software malfunction.
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