I've never been to an Alcohol Support Service, so I don't have any direct experience.
However, from what I know, most Alcohol Support Services are based on 'controlled drinking' and the aim is to lower your alcohol consumption to healthy and controllable levels.
I know lots of people who've come to AA after having tried controlled drinking, but I've not heard of anyone being refered to, or sent to AA from a counsellor. AA is an abstinence based programme.
I'm in AA, so if you have any questions about that, feel free to ask :)
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