They do have a special character, it's just hiding. There is an _ in their name.
Basically chat is silly and hates "special" characters like _ or - or ! or ~ or * and won't let you in. You don't need an underscore between two words on RYL, so if you want to get into chat the easiest thing for you to do will be to request a user name change without the underscore in your name.
You can find the form to request a username change in the control panel.
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