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Sooty
14-10-2007, 08:16 AM
Hi there,

I order two bracelets from RYL (a black and white bead one and a silicone orance recoveryourlife one) however when I recieved these in the post I got a black and white bead one and an orange bead one.....

Do you want me to send back the orange one? The stamp on the package that was sent to me wasn't franked so I can just send it back in the same packaging if you want? All I need is an address.... or is it not now possible to get the correct bracelet? Sorry to be a pain....

Sophie.x

Harley
15-10-2007, 10:25 AM
Sophie,

How annoying, I am so sorry!

I will organise another one (the right one this time!) to be sent out to you today, no need to send the other one back - see it as compensation!

I'll also make sure this doesnt happen again, though it is an easy enough mistake to make with so many orders hitting us at once, right in the middle of a postal strike!


*readies the torture equipment nonetheless* :)


Harley

Voldemort
15-10-2007, 12:53 PM
Oooh, ooh, can I hijack this thread please?

How many beads do the small bracelets have and how many do the medium beaded bracelets have? Saaay, the plain orange ones.

Sooty
15-10-2007, 10:17 PM
Are you sure Harley? It won't cost me a thing... wouldn't want you to lose out :S But thank you anyway!

On the small orange bracelet there are 26 beads.
Sophie.x

Just a girl, Interrupted.
15-10-2007, 10:58 PM
hmm... thats how many are on my medium recovery ones (just counted my 3 month one)