CMHT complaint

in_BPD_hell · 09-02-2015, 10:15 PM

Hi

So I made a complaint for the first time in my life.... I have been thinking of doing it for over a year and finally plucked up the courage. I sent it two weeks ago (via email). I got an acknowledgement of receipt, but have not heard anything else?

Has anyone done this? and how long does it usually take?
Thanks

in_BPD_hell · 10-02-2015, 12:46 PM

Can anyone help please - even if it's just to say - wait & it'll be ok cos I'm regretting doing it!!

chinahorse · 10-02-2015, 01:07 PM

Dont regret it, you obviously thought about it and had good reason to complain. I had a complaint made on my behalf and from what I gather it took ages and ages.

Snow White. · 10-02-2015, 01:48 PM

Often these sorts of organisations have policies about their response to complaints online, could you search there? It's not uncommon for it to be 45 days or so upon receiving the information.

I know it is hard but you thought on it for so long so it's not a random complaint, and you deserve to have it heard.

in_BPD_hell · 11-02-2015, 09:25 AM

Thank you! Xxx

Unbreakable. · 16-02-2015, 06:56 AM

I hope the wait won't be too long.

Well done for complaing.
It's important for services to have some feedback and be aware of things going wrong.

Ballerina123 · 16-02-2015, 05:47 PM

they should be back to you within 2-4 weeks.
what's the content of the complaint.

random.swirls · 16-02-2015, 08:44 PM

The trust will have details of the complaints procedure. If you google the trust name with complaint the policy may come up

Pi.R^2 · 16-02-2015, 11:59 PM

When I complained about the crisis team they got back to me in 11 days with an offer to meet and discuss the complaint. But I may have got lucky with the speed of the response! As others have suggested, maybe check out the trust's website to see how quickly they aim to reply to complaints and when that time has elapsed, maybe get in touch to see what is happening.

in_BPD_hell · 18-02-2015, 11:25 PM

Still not responded!
Thanks for messages: content in basic form is
1. Breech of confidentiality actually phoning my employer but not getting my consent, or if deemed a risk, not putting support in place of perceived a risk..
2. Frequently cancelled or rearranged appointments
3. Inconsistency with clinicians
4. Refused help by CMHT crisis because I am 'Under a consultant!'
5. No therapy/support/anything for over 18 months... No plan of action just lost in the system.

I hate them

ParanormalChickenGeek · 18-02-2015, 11:29 PM

Have you thought about sending a letter instead of email? Somehow letters have a bit more 'weight' to them than emails and are often responded to a lot prompter.

in_BPD_hell · 19-02-2015, 05:25 PM

So had a phone call from the psychiatrists secretary asking me if I'm still coming to my appointment next week as there is a complaint in. I said yes. They said ok there will be someone sat in with dr m at that visit

I am so scared ive just vomited all over the train I'm on

Ballerina123 · 19-02-2015, 05:54 PM

hope fully that person will be there to act as an advocate for you. I would try not to worry too much.

Steel Maiden · 19-02-2015, 06:21 PM

They should act professionally.

in_BPD_hell · 19-02-2015, 07:28 PM

Yeh I know they will.
I'm worried because complaining isn't in my nature and I don't want them to think I'm a trouble causer. I'm Just disappointed in the lack of care and support I have received
I don't like confrontation

ParanormalChickenGeek · 19-02-2015, 07:38 PM

The third party won't be there to confront you don't worry. Professionals basically pair up after a complaint so that if there is any further complaints from that same person, then there is a witness there.
Don't let it worry you, it's to protect yourself and your doctor.

in_BPD_hell · 19-02-2015, 07:42 PM

Ok thanks. Does it mean I will always have 2 doctors? Seems excessive!

ParanormalChickenGeek · 19-02-2015, 07:55 PM

Nah I think only until the complaint has been dealt with. I hope you get a response soon.

MissAnonymous · 19-02-2015, 08:01 PM

It probably won't be another doctor, it might be, but it could be just another member of their team, so a CPN or psychologist. They will just observe you and the doctor in case of further complaints.

How are you feeling now? I can understand this must be really stressful and anxiety provoking, will anyone be able to come with you when you see the psychiatrist, I mean, be there when you get out?

in_BPD_hell · 19-02-2015, 08:31 PM

Thanks. I feel a little better now that I'm home. I have stupidly sh'd though, something I've not done for months, I'm disappointed in myself. I'm so frightened about it. It's at a bad time for me as I am moving jobs etc and don't do change very well.
Thanks for the support guys. My husband is coming with me... Don't want him to come in though