I don't really know a lot about computers but my uncle does...that doesn't really help lol. But a few months ago I had this mega virus on my computer and he helped me get rid of it. Once he got the internet working again he had me download Malwarebytes Anti-Malware. They have a free trial and even though it's used up, I think it's still somehow protecting my computer lol. It caught what my other security software didn't. (The virus was so new) It got rid of all but one stubborn infected file that my uncle had to get creative with. So I guess I'd recommend trying that if you can.
Sorry that probably wasn't much help!
For a price, you could try taking it to the place you bought it, and see if they can fix it. My friend did that once, and she didn't even have to pay because it was still under some warranty that covered it.
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