Live help is online at points but it isn't on 24 hours a day.
There is a shortage of supporters with access to live help who can get onto it but this should improve in the next few weeks.
As the others have said if you need to get in touch with the supporters why not email them or maybe chat could be an option if you want to speak with a reply instantly. What time zone are you on and what times do you normally come on - that will also have an impact.
Take care
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