I have used one in the past and it wasn't too bad, although I do understand the anxiety around new things.
How easy is it to get the stuff?
Pretty easy, you get given a code to enter that opens a 'door' and then you get your thing(s).
Are they generally high up or low down?
Sadly it's random, can be high up or low down to the floor.
Is it a very long code?
It's not that long from what I can remember but it'll be in an email that you could always print out/write down/have on your phone.
How long do you have to get the stuff?
You have 3 days to get your thing(s).
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