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Forum: Forum and Community Questions 24-07-2015, 11:57 AM
Replies: 20
Views: 4,130
Posted By James
Hi Everyone, I just spotted this. The chat...

Hi Everyone,

I just spotted this. The chat server seems to have suffered some issues this morning. I've rebooted the server and checked it over and all now seems well so chat should now be back...
Forum: Forum and Community Questions 23-05-2015, 04:16 PM
Replies: 23
Views: 3,695
Posted By James
Hi Arienette, Using a public WiFi hotspot versus...

Hi Arienette,

Using a public WiFi hotspot versus say for example your WiFi at home will indeed result in you accessing the site from a different IP.

You're welcome to make a note of your IP address...
Forum: Forum and Community Questions 17-05-2015, 01:33 PM
Replies: 23
Views: 3,695
Posted By James
That's useful to know, thank you for posting back...

That's useful to know, thank you for posting back about this :)

We were seeing some very abusive spam activity on RYL a few months back and I implemented a very large block list of known abusive IP...
Forum: Forum and Community Questions 16-05-2015, 09:12 PM
Replies: 23
Views: 3,695
Posted By James
Configure Hi Everyone, Thank you for reporting this and...

Hi Everyone,

Thank you for reporting this and sorry that a small number of you are experiencing difficulties.

For those of you who do see a 403 Forbidden message, do you find that reloading RYL...
Forum: Forum and Community Questions 13-04-2015, 07:39 PM
Replies: 18
Views: 7,183
Posted By James
Hi Sophia, Thanks for the suggestion as to the...

Hi Sophia,

Thanks for the suggestion as to the cause, it really is very much appreciated. Confusingly Linux cronjobs (which kick off emailing etc.) are actually set to run on UTC time serials and so...
Forum: Forum and Community Questions 10-04-2015, 01:04 PM
Replies: 18
Views: 7,183
Posted By James
Hi Everyone, Just a follow up to this thread to...

Hi Everyone,

Just a follow up to this thread to let you know that we are very much aware of the time zone issue that effects RealChat.

The time zone and time syncing on both servers is absolutely...
Forum: Forum and Community Questions 17-03-2015, 03:10 PM
Replies: 6
Views: 1,727
Posted By James
Hi Everyone, Sorry for the issues this morning....

Hi Everyone,

Sorry for the issues this morning. We suffered a major issue with the storage for the cloud which runs RYL (and our other infrastructure). I've been working very hard all morning to get...
Forum: Forum and Community Questions 04-01-2014, 06:03 PM
Replies: 49
Views: 2,178
Posted By James
Hello Witchy, I'm sorry to hear you're still...

Hello Witchy,

I'm sorry to hear you're still having problems. Your IP address is not on our firewall block lists and as far as I can tell, the issue isn't on our side.

Please can you clear your...
Forum: Forum and Community Questions 02-01-2014, 02:39 PM
Replies: 49
Views: 2,178
Posted By James
Hi Bishop, Your IP was indeed blocked by our...

Hi Bishop,

Your IP was indeed blocked by our firewalls and this was from when we were having difficulties due the problematic LH javascript.

I have removed your IP and you should be able to access...
Forum: Forum and Community Questions 31-12-2013, 03:53 PM
Replies: 21
Views: 1,365
Posted By James
Update: There still appears to be the same issue...

Update:

There still appears to be the same issue so we have disabled CloudFlare again. Please close your browser windows and clear your web cache if you lost the tab bar again.

Sorry again for any...
Forum: Forum and Community Questions 31-12-2013, 03:46 PM
Replies: 21
Views: 1,365
Posted By James
Hi Everyone, Just to let you know that we're...

Hi Everyone,

Just to let you know that we're going to try re-enabling CloudFlare for RYL in the next few minutes. We believe the previous issues with the tabs at the top of the site may have been...
Forum: Forum and Community Questions 29-12-2013, 04:10 PM
Replies: 49
Views: 2,178
Posted By James
Hi Tig + Everyone Else, The IP 86.145.226.109...

Hi Tig + Everyone Else,

The IP 86.145.226.109 has been removed from our firewalls from a block imposed after the issues yesterday.

To all others having problems, please ensure that you have...
Forum: Forum and Community Questions 29-12-2013, 01:33 AM
Replies: 49
Views: 2,178
Posted By James
No problem, very glad we have sorted it with luck...

No problem, very glad we have sorted it with luck :) It was a joint effort on my part, with very helpful input from Tyrannicide and Harley!
Forum: Forum and Community Questions 29-12-2013, 01:25 AM
Replies: 13
Views: 938
Posted By James
Hi Andy, Thanks again for your excellent help,...

Hi Andy,

Thanks again for your excellent help, I've PMed you :)

Best,
James
Forum: Forum and Community Questions 29-12-2013, 01:15 AM
Replies: 49
Views: 2,178
Posted By James
Thanks Greyscale, that's very good of you. If you...

Thanks Greyscale, that's very good of you. If you could update when you get a moment later on, even if it's just to let us know all is now okay, that would be great.

We discovered the cause as some...
Forum: Forum and Community Questions 29-12-2013, 01:08 AM
Replies: 49
Views: 2,178
Posted By James
...Sorry post above edited - slight confusion...

...Sorry post above edited - slight confusion with names on my part there - too many convos going on at once!
Forum: Forum and Community Questions 29-12-2013, 01:06 AM
Replies: 49
Views: 2,178
Posted By James
Hi Greyscale, We've just updated the LH...

Hi Greyscale,

We've just updated the LH javascript code and it seems to have led to a big improvement on our side. Any difference in performance for you now that you can notice?

Ping times for you...
Forum: Forum and Community Questions 29-12-2013, 12:55 AM
Replies: 13
Views: 938
Posted By James
Hi Andy, Please could you be very kind and PM...

Hi Andy,

Please could you be very kind and PM those to me? I'm not seeing them in my browser dev console for some odd reason...

Thanks very much for your help :)

Best,
James
Forum: Forum and Community Questions 29-12-2013, 12:53 AM
Replies: 49
Views: 2,178
Posted By James
Greyscale, thanks for your feedback. This...

Greyscale, thanks for your feedback. This definitely only seems to be something which is effecting only a small proportion of users for some reason.

Are your ping times to RYL normal? If you could...
Forum: Forum and Community Questions 29-12-2013, 12:20 AM
Replies: 49
Views: 2,178
Posted By James
Shoshana, do you mean that you are still having...

Shoshana, do you mean that you are still having difficulties posting to RYL?
Forum: Forum and Community Questions 29-12-2013, 12:19 AM
Replies: 13
Views: 938
Posted By James
Hi Andy, Thanks very much for the useful advice...

Hi Andy,

Thanks very much for the useful advice for the members, very good of you.

We think the problem may be to do with the Javascript code used to embed the LH status icon. This definitely...
Forum: Forum and Community Questions 28-12-2013, 09:37 PM
Replies: 49
Views: 2,178
Posted By James
Hi FranticMind, thanks for the IP, this is fixed...

Hi FranticMind, thanks for the IP, this is fixed for you now too.
Forum: Forum and Community Questions 28-12-2013, 09:34 PM
Replies: 49
Views: 2,178
Posted By James
Hi insignificant_one, This should be fixed now....

Hi insignificant_one,

This should be fixed now. I've written an explanation in the other thread about this but it looks like an issue related to the recent LiveHelp upgrade. I'm very sorry for the...
Forum: Forum and Community Questions 28-12-2013, 09:31 PM
Replies: 13
Views: 938
Posted By James
Hi Shoshana, Thanks very much for the IP, that's...

Hi Shoshana,

Thanks very much for the IP, that's been removed from the firewalls now so you should have no more trouble.

Sorry for the difficulties - it looks like something perhaps related to the...
Forum: Forum and Community Questions 28-12-2013, 08:53 PM
Replies: 13
Views: 938
Posted By James
Hi Shoshana, If you're still having trouble...

Hi Shoshana,

If you're still having trouble loading RYL, please can you let me know your current IP address? You can find this by doing a Google search for "what's my IP address".

Many thanks,
James
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